Returns and Refunds

Returns, cancellations and refunds

  • For any returns, please email us and await confirmation (in your email please include item, order number and reason for return) to info@uniquebabystore.co.uk
  • Please send your item back using a tracked & signed service.
  • Once we receive the item(s) back and check the condition we will then process your refund, any return fees and shipping fees, within 3 working days.
  • All refunds will be paid back to you through your original payment method.
  • Damages, faults in items or missing items must be reported to us by email within 48hours of receiving your items.
  • Where an item is found to have a fault or missing item Unique Baby Store will cover the cost of shipping out the missing piece/item.
  • Please note that we always check items thoroughly before we post them, we may request images as proof in any return or complaint.
  • Any damage to the boxes or outer packaging must be signed for at the point of receiving from the courier, if you have received a damage box or packaging which has caused damage to your item and the delivery has not been signed for as damaged may impact your eligibility to make a claim.
  • On items where a piece is found to be faulty we will offer a replacement part to rectify the issue in a timely manner.
  • On our furniture items (this include all upholstery furniture) suppliers use natural wood in which minor blemishes to wood or hairline crack may be a natural occurrence dependant on the type or style wood or parts used to manufacture the items in this case this will not be classed as a faulty part.
  • Items that are returned where the order has paid shipping will not be refunded the shipping amount paid.
  • Items that are over the shipping amount where shipping has not been charged but then returned will also incur a shipping fee deducted from the refund amount.
  • Should you cancel your order before it has been received, please email us infor@uniquebabystore.co.uk
  • On orders where a delivery date significantly changes during processing your order, non of the above fees or charges will be applied for your cancellation.